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Shipping & Returns

 

Free Delivery over £20.  In UK ONLY

Our starting price is just a first class stamp, this is for items which we can send in an envelope. 

Most of our items are charged by weight, we think that is the fairest way.  We only need to cover our postage cost, and not to make money on the shipping charges. Our Uk postage charges are:- 

0-0.1kg    (this is for patterns and embroidery threads only)     £1.15 

                       SOME THREADS WILL GO IN AN ENVELOPE 

0-1kg                                                                                 £2.78 

1-2kg                                                                                 £3.78 

2-5kg                                                                                 £5.28 

5-10kg                                                                               £7.28 

10-15kg                                                                             £9.78 

Currently we ship to

 

ENGLAND 

SCOTLAND 

WALES 

IRELAND.

ITALY

FRANCE 

 

Our delivery times are between 2 and 5  working days normally.


Returns Policy

You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.


 







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